At AI360D CAREER ENGINEERING LAB, we are committed to maintaining a transparent, fair, and learner-focused environment. This Grievance Policy outlines the process for addressing complaints, concerns, or disputes related to our services.
Purpose
This policy provides students, learners, visitors, and stakeholders with a formal mechanism to raise concerns and seek resolution.
Types of Grievances
Concerns may relate to:
- Course delivery
- Student support
- Trainer conduct
- Administrative services
- Payment-related issues
- Technical support
- Website-related concerns
- Service quality
Submission Process
Grievances should be submitted in writing and include:
- Full Name
- Contact Information
- Description of the Concern
- Relevant Supporting Details
Review Process
Upon receiving a grievance:
- The complaint will be acknowledged.
- The matter will be reviewed by the appropriate team.
- Necessary investigations will be conducted.
- A response will be provided within a reasonable timeframe.
Resolution
AI360D CAREER ENGINEERING LAB will make every reasonable effort to resolve grievances fairly, professionally, and confidentially.
Non-Retaliation
Individuals who submit grievances in good faith will not face discrimination, retaliation, or unfair treatment.
Contact for Grievances
Grievance Officer
AI360D CAREER ENGINEERING LAB
📧 info@ai360d.com
📞 +91 8097738733
Our Commitment
At AI360D CAREER ENGINEERING LAB, we value feedback and continuously strive to improve our services, learning experiences, and support systems. We are committed to addressing concerns promptly, respectfully, and transparently.
